END OF SEASON SALE ON NOW

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Shipping & Returns

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Shipping & Returns

SHIPPING INFORMATION

Free shipping is available within Canada on all orders over $200
Purchases that do not meet the order minimum will be subject to a flat shipping rate of $24.
Shipping rates will be calculated automatically during checkout.
At this time, we only offer shipping within Canada. If you are interested in international shipping rates - please contact [email protected]

All orders are shipped within three business days of purchase via Canada post.
Shipping times vary, but within Canada packages are generally delivered within 5-7 business days. 
Local delivery (Vancouver Island area) is generally 1-3 business days from the date of shipping.

Archer + Arrow is not responsible for lost or stolen packages.

 

IN-STORE RETURN POLICY

For purchases made at our brick & mortar locations an exchange or store credit is available within 14 days on unworn, regular priced merchandise, with receipt and original tags attached.
Items purchased as GIFTS may be returned with a GIFT RECEIPT for exchange or store credit ONLY.
SALE items are FINAL SALE.
Swimwear, Apothecary and Earrings are FINAL SALE in accordance with hygienic standard practice.

ONLINE RETURN POLICY

An exchange or store credit is available within 14 days (of your receival of purchase) on unworn, regular priced merchandise, with original packaging and tags attached.
SALE items are FINAL SALE
Swimwear, Apothecary and Earrings are FINAL SALE in accordance with hygienic standard practice.

All return shipping and handling charges are the responsibility of the customer. Please take care when sending items back to us, as items lost in the mail are your responsibility and we cannot issue refunds on lost parcels.

Returns will only be accepted when the item(s) is returned in its original condition


To determine whether your purchase is eligible for return please email [email protected] with the following details:

  1. Your Name and Order Number
  2. The Item(s) You Wish to Return
  3. Reason for Return 

*We will do our best to respond to you within 48 hours.


Return Address:

Attn: Archer + Arrow Returns
Unit #302 - 60 Commercial St
Nanaimo, BC
V9R 5G4

*Please include your order number on the return package

Please contact [email protected] for more information about your return or exchange.

 

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